Job Description

Service Engineer – Onlime SL

Company: Onlime SL
Location: Sierra Leone
Job Type: Full-Time
Industry: Internet Service Provider (ISP) / Telecommunications / Network Services
Department: Technical Services & Network Support
Position: Service Engineer
Experience Required: 1–2 Years
Education Required: Diploma

Job Overview

Onlime SL is seeking a technically skilled and customer-focused Service Engineer to support internet service delivery, network maintenance, and technical troubleshooting operations in Sierra Leone. This opportunity is ideal for professionals looking for service engineer jobs in Sierra Leone, telecommunications engineering careers, network support jobs, or ISP technical support roles.

The selected candidate will assist with network installation, broadband troubleshooting, internet connectivity support, fiber network maintenance, technical diagnostics, field engineering, customer support, and telecommunications infrastructure maintenance to ensure seamless service delivery.

Candidates interested in technical and telecom careers in Sierra Leone can also explore opportunities through
service engineer jobs in Sierra Leone for additional ISP, network engineering, and telecommunications vacancies.

Job Responsibilities

Network Installation & Technical Support

The Service Engineer will:

• Install, configure, and maintain internet connectivity systems and networking equipment.
• Troubleshoot customer internet issues and technical service disruptions.
• Support fiber optic, broadband, wireless internet, and ISP network systems.
• Conduct technical diagnostics to resolve network failures and performance issues.
• Ensure timely maintenance and repair of network equipment.

Field Engineering & Service Delivery

• Visit client locations to perform technical installations and repairs.
• Support network optimization and internet performance improvement.
• Monitor service quality and escalate technical issues when necessary.
• Coordinate with technical teams to ensure uninterrupted internet services.
• Maintain customer satisfaction through efficient technical problem resolution.

Professionals looking for wider telecom and engineering opportunities can also browse
service engineer jobs in Ghana for network engineering, telecommunications, and IT support careers.

Equipment Maintenance & Monitoring

• Perform preventive maintenance on telecommunications and network systems.
• Maintain accurate records of service activities and technical reports.
• Inspect routers, switches, modems, and related networking equipment.
• Ensure compliance with company safety procedures and technical standards.

Customer Service & Technical Communication

• Provide professional customer support and technical assistance.
• Explain technical issues and solutions clearly to customers.
• Respond to service tickets and technical support requests efficiently.
• Maintain strong communication with engineering and operations teams.

Education Requirements

Applicants must possess:

• A Diploma in Telecommunications Engineering, Electrical Engineering, Network Engineering, Information Technology, or a related discipline.

Additional certifications in:

• Cisco Networking (CCNA preferred)
• Fiber Optic Technology
• Network Security
• Broadband Systems
• Telecommunications Engineering

will be considered an added advantage.

Experience Requirements

Candidates should have:

• Minimum 1–2 years of experience in network engineering, technical support, ISP operations, telecommunications, or field service engineering.
• Experience working with internet service providers, broadband systems, fiber optics, wireless networks, or telecommunications equipment is preferred.
• Strong understanding of network troubleshooting, internet connectivity systems, and customer technical support.

Required Skills & Competencies

The ideal candidate should possess expertise in:

• Network installation and troubleshooting
• Broadband and internet service support
• Fiber optic and wireless networking systems
• Technical diagnostics and repair
• ISP service operations
• Router and switch configuration
• Customer technical support
• Telecommunications equipment maintenance
• Problem-solving and analytical thinking
• Communication and teamwork
• Technical reporting and documentation
• Time management and adaptability

Candidates with experience in network engineer jobs, technical support engineer careers, telecommunications technician roles, ISP support positions, field service engineering jobs, and internet infrastructure maintenance are strongly encouraged to apply.

Professionals exploring regional technology and telecom careers can also visit
service engineer jobs in Uganda for additional engineering, IT, and network support opportunities.

Salary & Benefits

Estimated Salary: SLL 7,000 – SLL 16,000 per month (Negotiable depending on qualifications, certifications, and technical expertise)

Additional benefits may include:

• Technical field allowances
• Performance-based incentives
• Professional engineering development programs
• Hands-on networking and telecom experience
• Career growth in ISP and telecommunications services
• Technical certification support

Training & Career Development

Selected candidates may receive training in:

• Advanced network troubleshooting techniques
• Fiber optic installation and maintenance
• ISP service management systems
• Customer technical support and communication
• Router, modem, and switch configuration
• Telecommunications safety and compliance

Why Join Onlime SL?

Joining Onlime SL offers professionals an opportunity to grow in service engineer jobs, telecommunications careers, network support roles, and ISP engineering positions while gaining practical experience in internet service delivery, broadband systems, fiber networking, technical troubleshooting, customer support, telecommunications maintenance, and network infrastructure management within a fast-paced technology environment.