Insurance Claims Adjuster Job Vacancy in Waterloo, Sierra Leone – Insurance

Job Description

Position:Insurance Claims Adjuster

Company:African Life Insurance Company

Location:Waterloo, Sierra Leone

Experience:2-4 years of relevant experience

Education:Bachelor’s degree in Business, Finance, or related field

Employment Type:Full-time

Industry:Insurance

Department:Claims Management

Salary:SSP 1,200,000 – 2,000,000 per month

Vacancies:1

Company Overview

African Life Insurance Company is a leading provider of life and general insurance solutions across West Africa, with a strong foothold in Sierra Leone since 1998. The company is committed to delivering innovative, customer‑centric products that protect families, businesses, and communities against unforeseen risks. With a robust network of agents and digital platforms, African Life Insurance Company supports economic development and financial inclusion, making it a top choice for Sierra Leone Jobs seekers looking for stable and rewarding careers. The organization values integrity, teamwork, and continuous improvement, fostering a culture where employees can thrive while contributing to the nation’s growth. As part of its expansion strategy, the company is actively hiring talent to enhance its claims processing capabilities, reinforcing its reputation for swift and fair settlements.

Job Overview

The Insurance Claims Adjuster will play a pivotal role in evaluating, investigating, and settling insurance claims submitted by policyholders throughout the Waterloo region and surrounding districts. This position requires strong analytical skills, attention to detail, and the ability to communicate effectively with clients, medical professionals, and legal advisors. The successful candidate will ensure that claims are processed accurately, in compliance with company policies and regulatory standards, while delivering exceptional customer service. For more details, visit our career portal at Sierra Leone Job Search. This role offers a unique opportunity to contribute to the growth of the insurance sector and to be part of a dynamic team dedicated to excellence in claims management.

Key Responsibilities

• Investigate and assess insurance claims by reviewing documentation, conducting interviews, and inspecting relevant evidence.
• Determine claim validity and calculate appropriate settlement amounts in line with policy terms.
• Maintain accurate and detailed records of all claim activities using the company’s claims management system.
• Collaborate with medical experts, legal counsel, and external investigators to gather necessary information.
• Communicate claim decisions clearly to policyholders, ensuring transparency and professionalism.
• Identify trends in claim submissions and recommend process improvements to reduce fraud and enhance efficiency.

Required Skills

• Strong analytical and problem‑solving abilities.
• Excellent written and verbal communication skills.
• Proficiency with claims management software and Microsoft Office Suite.
• Ability to work independently and manage multiple cases simultaneously.
• Attention to detail and high level of accuracy.
• Customer‑focused mindset with empathy and professionalism.

Education

A bachelor’s degree in Business, Finance, Insurance, or a related discipline is required. Professional certifications such as AIC (Associate in Claims) or CPCU (Chartered Property Casualty Underwriter) are advantageous but not mandatory.

Experience

Candidates should have 2‑4 years of experience in insurance claims adjustment, preferably within the life or general insurance sector. Experience in the Sierra Leone market or similar emerging economies is highly valued.

Salary

The position offers a competitive salary ranging from SSP 1,200,000 to SSP 2,000,000 per month, commensurate with experience and qualifications, along with performance‑based incentives.

Benefits

• Comprehensive health and life insurance coverage.
• Retirement savings plan with company matching.
• Paid annual leave and statutory holidays.
• Professional development allowance.
• Employee assistance program.

Training

• On‑boarding program covering company policies, claims procedures, and software tools.
• Continuous training workshops on risk assessment, fraud detection, and regulatory updates.
• Access to industry certifications and seminars.
• Mentorship from senior claims managers.

Working Environment

The role is based in a modern office in Waterloo, offering a collaborative atmosphere with open‑plan workspaces, meeting rooms, and a supportive team culture. Flexible working arrangements may be considered based on performance and business needs.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their suitability for the role through the online application portal. Shortlisted applicants will be contacted for a virtual interview followed by an in‑person assessment.

Equal Opportunity Statement

African Life Insurance Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, disability, or background.