Job Description

Operations Manager – Banking Operations & Service Excellence

Job Overview

Sierra Leone Commercial Bank is seeking an experienced and results-oriented Operations Manager to lead branch and banking operations in Freetown, Sierra Leone. This position is ideal for finance and banking professionals with strong expertise in operational management, regulatory compliance, process improvement, customer service excellence, and team leadership.

The successful candidate will oversee day-to-day banking operations, ensure compliance with internal and regulatory standards, optimize operational efficiency, and support the delivery of high-quality banking services.

Professionals searching for Operations Manager jobs in Sierra Leone, banking jobs in Freetown, and financial services careers in Sierra Leone will find this opportunity highly attractive.

Company Information

Company: Sierra Leone Commercial Bank
Industry: Financial Services
Sector: Banking
Founded: 1973
Location: Freetown, Sierra Leone
Business Type: Commercial Banking

Position Details

Job Title: Operations Manager
Employment Type: Full-Time
Location: Freetown, Sierra Leone
Department: Banking Operations
Reporting To: Branch Head / Regional Director

Candidates seeking jobs in Sierra Leone, operations management jobs in Freetown, and commercial banking careers are encouraged to apply.

Key Responsibilities

• Manage daily banking operations to ensure efficiency and compliance.
• Supervise operational teams and coordinate workflow activities.
• Monitor transaction processing and operational controls.
• Ensure compliance with banking regulations and internal policies.
• Implement process improvement initiatives to enhance service delivery.
• Manage operational risk and internal control frameworks.
• Oversee cash management and branch operational activities.
• Review operational reports and performance metrics.
• Support audit preparation and regulatory inspections.
• Coordinate customer service improvement programs.
• Ensure accurate record management and documentation.
• Lead operational planning and resource allocation activities.
• Monitor branch productivity and operational performance.
• Develop and implement standard operating procedures.
• Collaborate with finance, compliance, and customer service teams.

Professionals interested in bank operations jobs in Sierra Leone and financial management careers in Freetown will find excellent growth opportunities within this role.

Education Requirements

Required Qualification

• Bachelor’s Degree in Banking, Finance, Accounting, Economics, Business Administration, or a related field.

Preferred Qualifications

• Professional certifications in Banking Operations, Risk Management, Compliance, or Financial Management.
• Additional leadership or operations management training is advantageous.

Applicants looking for finance jobs in Sierra Leone and banking careers in Freetown are encouraged to apply.

Experience Requirements

• 5–8 years of experience within banking, financial services, or commercial banking operations.
• Proven experience managing operational teams and branch functions.
• Strong understanding of regulatory compliance and banking procedures.

Candidates searching for Operations Manager jobs in Freetown, banking management jobs in Sierra Leone, and financial operations careers are encouraged to submit applications.

Required Skills

• Banking Operations Management
• Regulatory Compliance
• Operational Risk Management
• Internal Controls
• Process Improvement
• Customer Service Management
• Team Leadership
• Financial Reporting
• Cash Management
• Performance Monitoring
• Strategic Planning
• Problem Solving
• Stakeholder Management
• Communication Skills
• Decision-Making Ability

Professionals exploring banking supervisor jobs in Sierra Leone, financial operations manager jobs, and commercial banking leadership careers will find this position aligned with their expertise.

Salary & Benefits

Estimated Monthly Salary

• SLL 18,000 – SLL 25,000 (equivalent market-based management package)

Benefits Package

• Performance-based bonuses
• Comprehensive health insurance
• Pension and retirement benefits
• Paid annual leave
• Professional certification support
• Leadership development programs
• Employee wellness initiatives
• Career advancement opportunities

Professionals looking for additional local employment opportunities and industry insights may explore operations manager jobs in Sierra Leone

Training & Professional Development

Selected candidates may receive advanced training in:

• Banking Operations Excellence
• Financial Risk Management
• Regulatory Compliance Frameworks
• Internal Audit Procedures
• Customer Experience Management
• Leadership and Team Development
• Process Optimization Strategies
• Banking Technology Systems

Candidates pursuing bank management jobs in Sierra Leone and operations leadership careers in Africa can also benefit from career resources available through operations manager jobs in Ghana

Work Environment

• Professional banking environment
• Customer-focused organizational culture
• Performance-driven operational structure
• Collaborative management teams
• Opportunities to contribute to strategic banking initiatives

Job seekers interested in full-time jobs in Sierra Leone, finance sector jobs in Freetown, operations vacancies in Sierra Leone, and banking executive careers will appreciate the professional growth available in this role.

Career Growth Opportunities

Successful candidates may advance into positions such as:

• Senior Operations Manager
• Branch Manager
• Regional Operations Manager
• Head of Banking Operations
• Compliance Manager
• Banking Services Director
• Chief Operations Officer

Professionals interested in senior banking jobs in Sierra Leone, financial leadership careers, and executive banking positions will find strong long-term advancement opportunities.

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Application Requirements

Interested applicants should submit:

• Updated CV/Resume
• Bachelor’s Degree Certificate
• Academic Transcripts
• Professional Certifications
• Employment Certificates
• Professional References

Applications will be reviewed on a rolling basis. Shortlisted candidates may be invited for interviews, operational assessments, and leadership evaluations.

Job Summary

Company: Sierra Leone Commercial Bank
Position: Operations Manager
Location: Freetown, Sierra Leone
Industry: Banking & Financial Services
Education: Bachelor’s Degree in Banking/Finance
Experience: 5–8 Years
Employment Type: Full-Time