E-commerce Operations Analyst Job Vacancy in Freetown, Sierra Leone – E-commerce

Job Description

Position: E-commerce Operations Analyst

Company: Jumia Sierra Leone

Location: Freetown, Sierra Leone

Experience: 2-4 years

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type: Full-time

Industry: E-commerce

Department: Operations

Salary: SSP 800,000 – 1,200,000 per month

Vacancies:1

Company Overview

Jumia Sierra Leone is a leading online marketplace that connects millions of consumers with a wide range of products, from electronics to fashion and household goods. As part of the larger Jumia Group, the company leverages cutting‑edge technology, data‑driven insights, and a robust logistics network to deliver seamless shopping experiences across Africa. In Sierra Leone, Jumia has rapidly expanded its footprint, establishing partnerships with local vendors, creating jobs, and contributing to the digital transformation of the retail sector. The company’s mission is to make commerce accessible to everyone, fostering economic growth and empowering entrepreneurs. With a strong commitment to innovation, customer satisfaction, and sustainable practices, Jumia Sierra Leone continues to be a top employer for talent seeking dynamic career opportunities in the region.

Job Overview

The E-commerce Operations Analyst will play a pivotal role in optimizing Jumia’s end‑to‑end order fulfillment process, ensuring that customers receive their purchases accurately and on time. This role involves analyzing operational data, identifying bottlenecks, and implementing process improvements that enhance efficiency, reduce costs, and elevate the overall customer experience. The analyst will collaborate closely with cross‑functional teams, including logistics, product, technology, and customer service, to drive data‑backed decisions that support Jumia’s growth strategy in Sierra Leone. For more information about Jumia’s career platform, visit https://sierraleonejobsearch.com.

Key Responsibilities

• Monitor daily order flow, inventory levels, and delivery performance across all product categories.
• Analyze operational metrics such as order processing time, shipping accuracy, and return rates to identify trends and improvement opportunities.
• Develop and maintain dashboards that provide real‑time visibility into key performance indicators for senior leadership.
• Collaborate with the logistics team to optimize carrier selection, route planning, and last‑mile delivery strategies.
• Work with the technology team to refine order management systems, automate repetitive tasks, and integrate new tools.
• Prepare regular reports and presentations that communicate findings, recommendations, and impact assessments.
• Support the rollout of promotional campaigns by forecasting demand, ensuring inventory readiness, and coordinating with vendors.
• Participate in cross‑departmental projects aimed at enhancing the overall e‑commerce ecosystem.

Required Skills

• Strong analytical mindset with proficiency in Excel, SQL, or similar data analysis tools.
• Excellent problem‑solving abilities and a data‑driven approach to decision making.
• Effective communication skills, both written and verbal, to convey insights to non‑technical stakeholders.
• Ability to work independently and manage multiple priorities in a fast‑paced environment.
• Familiarity with e‑commerce platforms, order management systems, and logistics operations.
• Attention to detail and a commitment to continuous improvement.

Education

A Bachelor’s degree in Business Administration, Supply Chain Management, Economics, Data Science, or a related discipline is required. Relevant certifications in analytics or logistics are a plus.

Experience

Applicants should have 2‑4 years of experience in e‑commerce operations, supply chain analysis, logistics coordination, or a similar role. Experience working in emerging markets or within the African retail landscape is highly valued.

Salary

The compensation package ranges from SSP 800,000 to SSP 1,200,000 per month, commensurate with experience and qualifications. Performance‑based bonuses may be awarded based on the achievement of key operational targets.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Paid annual leave and public holidays in accordance with Sierra Leone labor laws.
• Professional development budget for courses, certifications, and conferences.
• Employee discount on Jumia purchases.
• Flexible working hours and occasional remote work options.

Training

• Onboarding program that introduces Jumia’s culture, systems, and operational processes.
• Advanced analytics training using tools such as Power BI or Tableau.
• Continuous learning workshops on supply chain optimization, lean methodologies, and customer experience.

Working Environment

Jumia Sierra Leone offers a collaborative, inclusive, and technology‑focused workplace located in the heart of Freetown’s business district. Employees benefit from modern office facilities, high‑speed internet, and a vibrant community of professionals passionate about digital commerce. The company promotes a culture of innovation, where ideas are welcomed and teamwork drives success.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal at https://www.angolajobsearch.com/. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Jumia Sierra Leone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.