Insurance Claims Adjuster Job Vacancy in Segbwema, Sierra Leone – Insurance

Job Description

Position: Insurance Claims Adjuster

Company: African Life Assurance

Location: Segbwema, Sierra Leone

Experience: 2-4 years in insurance claims handling or related field

Education: Bachelor’s degree in Business, Finance, or related discipline

Employment Type: Full-time

Industry: Insurance

Department: Claims Management

Salary: SSP 800,000 – 1,200,000 per month

Vacancies:1

Company Overview

African Life Assurance is a leading provider of life and general insurance solutions across West Africa, with a strong presence in Sierra Leone. Established over three decades ago, the company has built a reputation for reliability, customer‑centric services, and innovative risk management products. As part of its commitment to expanding financial protection for individuals and businesses, African Life Assurance continuously invests in talent, technology, and community outreach. The firm’s mission is to empower Sierra Leoneans with peace of mind through comprehensive insurance coverage, making it a top choice for career growth in the insurance sector. This role contributes directly to the company’s vision of becoming the most trusted insurer in the region while supporting the broader goal of financial inclusion.

Job Overview

The Insurance Claims Adjuster will be responsible for investigating, evaluating, and settling insurance claims submitted by policyholders in Segbwema and surrounding districts. Working closely with the Claims Management Department, the successful candidate will ensure timely, fair, and accurate claim resolutions while maintaining compliance with regulatory standards and company policies. This position offers a unique opportunity to develop expertise in insurance underwriting, risk assessment, and customer service within a dynamic, growth‑focused environment. African Life Assurance values innovation and encourages its staff to propose process improvements that enhance efficiency and client satisfaction. For more information about the company’s culture and values, visit https://sierraleonejobsearch.com/.

Key Responsibilities

• Receive and log incoming insurance claims, verifying completeness of documentation.
• Conduct thorough investigations, including field visits, interviews, and review of police or medical reports.
• Assess claim validity, calculate settlement amounts, and prepare detailed reports for senior management.
• Communicate claim decisions clearly to policyholders, providing guidance on next steps and addressing any concerns.
• Collaborate with underwriting, legal, and finance teams to resolve complex or disputed claims.
• Maintain accurate records in the claims management system, ensuring data integrity and confidentiality.
• Stay updated on local insurance regulations, industry best practices, and emerging fraud trends.
• Participate in regular audits and quality assurance reviews to uphold high standards of service.

Required Skills

• Strong analytical and problem‑solving abilities.
• Excellent written and verbal communication skills.
• Proficiency with claims management software and Microsoft Office Suite.
• Attention to detail and ability to work under tight deadlines.
• Negotiation and conflict‑resolution skills.
• Understanding of insurance policies, coverage types, and legal frameworks.
• Customer‑focused mindset with empathy and professionalism.

Education

A bachelor’s degree in Business Administration, Finance, Economics, or a related field is required. Professional certifications such as AIC (Associate in Claims) or CPCU (Chartered Property Casualty Underwriter) are advantageous but not mandatory.

Experience

Applicants should have 2‑4 years of experience in insurance claims adjustment, loss assessment, or a comparable role within the insurance industry. Experience in the Sierra Leone market or familiarity with local regulatory requirements is highly preferred.

Salary

The compensation package ranges from SSP 800,000 to SSP 1,200,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards structure.

Benefits

• Health insurance coverage for employee and dependents.
• Retirement savings plan with company matching contributions.
• Paid annual leave and statutory holidays.
• Professional development allowance.
• Transportation allowance for field investigations.

Training

• Comprehensive onboarding program covering company policies, claims procedures, and software tools.
• Ongoing training workshops on risk assessment, fraud detection, and regulatory updates.
• Access to industry conferences and certification courses.

Working Environment

The role is based in Segbwema with a hybrid work model that combines office-based duties and field investigations. The office provides a modern, collaborative space equipped with the latest technology to support efficient claim processing. Fieldwork may involve travel to remote areas, requiring adaptability and a commitment to delivering service excellence across diverse communities.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining relevant experience through the online portal on the company’s career page. Applications will be reviewed on a rolling basis, and shortlisted applicants will be contacted for an initial interview. For detailed application instructions, please visit the African Life Assurance careers section on the job portal.

Equal Opportunity Statement

African Life Assurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, religion, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.