IT Service Desk Manager Job Vacancy in Waterloo, Sierra Leone – Information Technology

Job Description

Position: IT Service Desk Manager

Company: MTN Group

Location: Waterloo, Sierra Leone

Experience: 5 years

Education: Bachelor’s degree

Employment Type: Full-time

Industry: Information Technology

Department: IT

Vacancies: 1

Company Overview

MTN Group is a leading telecommunications company operating in 21 countries across Africa and the Middle East. Our mission is to provide high-quality telecommunications services to our customers, while also contributing to the economic and social development of the communities we serve.

At MTN Group, we are committed to innovation, customer satisfaction, and employee development. We believe in creating a work environment that is inclusive, diverse, and empowering, where our employees can grow and thrive.

Job Overview

We are seeking an experienced IT Service Desk Manager to join our team in Waterloo, Sierra Leone. The successful candidate will be responsible for managing the IT service desk, providing technical support to our customers, and ensuring that our IT services are delivered efficiently and effectively.

Visit our website for more information about our company and services.

Key Responsibilities

• Manage the IT service desk, ensuring that all customer requests are handled promptly and efficiently.
• Provide technical support to customers, resolving technical issues and escalating complex problems to senior technical staff.
• Develop and implement IT service desk processes and procedures, ensuring that they are aligned with industry best practices.
• Manage the IT service desk team, providing coaching, training, and development opportunities to ensure that team members have the skills and knowledge needed to deliver high-quality services.
• Collaborate with other IT teams to ensure that IT services are delivered efficiently and effectively.

Required Skills

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 5 years of experience in IT service desk management.
• Strong technical skills, including knowledge of IT service management frameworks and ITIL.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers and technical staff.
• Strong leadership and management skills, with the ability to motivate and develop team members.

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience

At least 5 years of experience in IT service desk management.

Benefits

• Competitive salary and benefits package.
• Opportunities for career development and growth.
• Collaborative and dynamic work environment.
• Recognition and reward for outstanding performance.

Training

We provide comprehensive training and development programs to ensure that our employees have the skills and knowledge needed to deliver high-quality services.

Working Environment

We offer a collaborative and dynamic work environment that is inclusive, diverse, and empowering.

Application Process

To apply for this position, please submit your application, including your resume and cover letter, to our website.

Visit our website for more information about our company and services.

Equal Opportunity Statement

MTN Group is an equal opportunity employer, and we welcome applications from qualified candidates of all backgrounds.

Visit our website for more information about our company and services.