Branch Operations Manager Job Vacancy in Koidu, Sierra Leone – Banking/Finance

Job Description

Position:Branch Operations Manager

Company:Standard Chartered Bank

Location:Koidu, Sierra Leone

Experience:5+ years in banking operations management

Education:Bachelor’s degree in Business Administration, Finance or related field

Employment Type:Full-time

Industry:Banking/Finance

Department:Operations

Salary:SSP 2,500,000 – SSP 3,500,000 per annum

Vacancies:1

Company Overview

Standard Chartered Bank is a leading international banking group with a strong presence across Africa, including Sierra Leone. With a heritage spanning over 160 years, the bank is committed to driving sustainable economic growth, fostering financial inclusion, and delivering innovative banking solutions to individuals and businesses alike. In Sierra Leone, Standard Chartered operates a network of branches that serve a diverse clientele ranging from small enterprises to large corporations. The bank’s core values—integrity, entrepreneurship, and responsible banking—guide every aspect of its operations, making it an employer of choice for professionals seeking a dynamic and purpose‑driven career. As part of its expansion strategy, the bank continues to invest in technology, talent development, and community initiatives, reinforcing its role as a catalyst for progress in Sierra Leone.

Job Overview

The Branch Operations Manager will lead the operational functions of the Koidu branch, ensuring seamless delivery of banking services, compliance with regulatory standards, and optimal customer experience. Reporting to the Regional Operations Director, the role encompasses oversight of daily transactions, risk management, staff supervision, and implementation of process improvements. This position plays a pivotal role in supporting the bank’s mission to provide accessible, secure, and innovative financial services across Sierra Leone. The successful candidate will collaborate closely with the Branch Manager, Business Development teams, and corporate support functions to achieve operational excellence and contribute to the bank’s growth objectives. For more details about our commitment to career development, visit our careers portal at Sierra Leone Job Search.

Key Responsibilities

• Supervise and coordinate all back‑office and front‑office operational activities, ensuring accuracy and timeliness of transactions.
• Monitor compliance with Central Bank of Sierra Leone regulations, anti‑money laundering (AML) policies, and internal risk frameworks.
• Lead a team of tellers, customer service representatives, and support staff, providing coaching, performance feedback, and career development guidance.
• Implement and maintain operational SOPs, audit controls, and quality assurance processes to minimize errors and fraud.
• Analyze operational metrics, prepare performance reports, and recommend process enhancements to improve efficiency and customer satisfaction.
• Coordinate with IT and product teams to roll out new digital banking solutions, ensuring smooth integration with branch operations.
• Manage cash handling, vault security, and reconciliation procedures in line with bank policies.
• Facilitate regular training sessions on compliance, customer service, and technology tools for branch staff.
• Serve as the primary point of contact for regulatory inspections and internal audits.

Required Skills

• Strong knowledge of banking operations, regulatory compliance, and risk management.
• Excellent leadership and people‑management abilities with a focus on team development.
• Analytical mindset with proficiency in data analysis and reporting tools.
• Effective communication skills, both written and verbal, for interaction with staff, customers, and regulators.
• Proficiency in core banking systems and familiarity with digital banking platforms.
• Problem‑solving orientation and ability to make decisions under pressure.
• High level of integrity, attention to detail, and commitment to ethical standards.

Education

A Bachelor’s degree in Business Administration, Finance, Economics, or a related discipline is required. Professional certifications such as Certified Banking Operations Professional (CBOP) or AML certifications are advantageous.

Experience

Minimum of five (5) years of progressive experience in banking operations, with at least two (2) years in a supervisory or managerial capacity. Experience within a multinational bank operating in West Africa is preferred.

Salary

The remuneration package ranges from SSP 2,500,000 to SSP 3,500,000 annually, commensurate with experience and qualifications. The package includes performance‑based bonuses and other incentives.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Paid annual leave, sick leave, and public holidays.
• Professional development allowance for certifications and training.
• Employee assistance program and wellness initiatives.

Training

• Onboarding program covering bank policies, compliance, and operational systems.
• Continuous learning modules on digital banking, risk management, and leadership.
• Access to Standard Chartered’s global learning platform for skill enhancement.

Working Environment

The Koidu branch offers a collaborative, inclusive, and technology‑enabled workspace. Employees benefit from modern facilities, secure workstations, and a culture that encourages innovation and community involvement. The bank promotes a healthy work‑life balance and supports flexible working arrangements where operational needs allow.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their suitability for the role through the online application portal on our website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

Standard Chartered Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, disability, or any other protected characteristic. We encourage qualified Sierra Leoneans of all backgrounds to apply for this exciting career opportunity.