Guest Experience Manager Job Vacancy in Freetown, Sierra Leone – Hospitality

Job Description

Position: Guest Experience Manager

Company: Radisson Blu Freetown

Location: Freetown, Sierra Leone

Experience: 5+ years in hospitality management

Education: Bachelor’s degree in Hospitality Management or related field

Employment Type: Full-time

Industry: Hospitality

Department: Guest Services

Salary: SSP 1,200,000 – SSP 1,800,000 per month

Vacancies:1

Company Overview

Radisson Blu Freetown is a leading five‑star hotel located in Sierra Leone’s capital. As part of the global Radisson Hotel Group, it blends international standards with local culture, offering premium accommodation, dining, and conference facilities. The hotel emphasizes sustainability, community involvement, and a diverse workforce, providing a vibrant environment for professionals seeking growth in the hospitality sector. Its commitment to excellence and continuous service innovation makes it a top employer for those passionate about delivering memorable guest experiences.

Job Overview

The Guest Experience Manager will lead the Guest Services team to ensure every guest’s stay exceeds expectations. Reporting to the Director of Operations, the role collaborates with housekeeping, food & beverage, sales, and marketing to deliver seamless experiences from check‑in to check‑out. Responsibilities include implementing service standards, monitoring satisfaction metrics, and mentoring staff to uphold brand quality. For more details, visit https://sierraleonejobsearch.com/.

Key Responsibilities

• Oversee front desk, concierge, and guest relations daily operations.
• Develop and enforce service standards aligned with Radisson Blu brand.
• Analyze guest feedback and implement corrective actions.
• Coordinate with housekeeping to ensure room readiness.
• Drive revenue through upselling of rooms and amenities.
• Lead regular training to improve staff communication and problem‑solving.
• Prepare performance reports for senior management.

Required Skills

• Strong leadership and team‑building capabilities.
• Excellent interpersonal and communication skills.
• Proficiency with property management and CRM systems.
• Analytical ability to interpret guest satisfaction data.
• Problem‑solving orientation and calmness under pressure.
• Knowledge of local tourism trends and cultural sensitivity.

Education

A Bachelor’s degree in Hospitality Management, Business Administration, or a related field is required. Certifications such as Certified Hotel Administrator (CHA) are advantageous.

Experience

Minimum five (5) years of progressive hotel experience, with at least two (2) years in a supervisory role overseeing guest services, preferably in upscale or luxury settings.

Salary

The compensation package ranges from SSP 1,200,000 to SSP 1,800,000 per month, based on experience and performance, with potential bonuses.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Paid annual leave and statutory holidays.
• Employee discount on rooms, dining, and spa services.
• Professional development allowance for certifications and conferences.
• Retirement savings plan with employer contributions.

Training

• Onboarding covering brand standards, systems, and service excellence.
• Leadership workshops focusing on coaching and performance management.
• Continuous learning modules on hospitality trends and digital guest engagement.

Working Environment

The role operates in a fast‑paced, guest‑focused hotel environment. It involves collaboration with a multicultural team and interaction with international travelers. Flexibility to work evenings, weekends, and holidays is required.

Application Process

Submit your updated CV and a cover letter through the online portal on our website. Applications are reviewed on a rolling basis; shortlisted candidates will be invited to a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Radisson Blu Freetown is an equal opportunity employer. We celebrate diversity and are committed to an inclusive workplace for all employees, regardless of race, gender, age, disability, religion, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.