IT Executive – Software Systems & Technical Support

Company: CUBE-CONNECT
Location: Sierra Leone
Industry: Information Technology, Software Development, IT Services, Digital Solutions
Employment Type: Full-Time
Experience Required: 3–5 Years
Education: Diploma in Information Technology (IT) or Related Field

About the Company

CUBE-CONNECT is an established software company with more than five years of experience delivering innovative technology solutions, software services, and digital transformation support to businesses. The company focuses on creating reliable software systems, enhancing operational efficiency, and helping organizations leverage technology to achieve their business goals.

As part of its continued growth, CUBE-CONNECT is seeking a skilled and proactive IT Executive to support technology operations, maintain IT infrastructure, and provide technical assistance across the organization.

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Job Summary

The IT Executive will be responsible for supporting the company’s IT infrastructure, software applications, network systems, and end-user technology requirements. The ideal candidate should possess experience in technical support, network administration, system administration, cybersecurity, cloud computing, software troubleshooting, IT operations, database management, helpdesk support, infrastructure management, hardware maintenance, and information security.

The role requires strong analytical abilities, problem-solving skills, and the capacity to maintain reliable and secure technology environments.

Key Responsibilities

IT Infrastructure Management

• Monitor and maintain company IT systems and infrastructure.
• Ensure the smooth operation of servers, workstations, and network devices.
• Perform regular system health checks and maintenance activities.
• Manage hardware installations, upgrades, and replacements.
• Support business continuity and system availability initiatives.

Technical Support & Helpdesk Services

• Provide first-line and second-line technical support to employees.
• Troubleshoot hardware, software, and connectivity issues.
• Resolve system-related incidents within agreed service levels.
• Support users with application access and configuration requirements.
• Maintain helpdesk records and issue-tracking documentation.

Network Administration

• Monitor network performance and security.
• Configure routers, switches, firewalls, and wireless networks.
• Diagnose network connectivity problems.
• Support network expansion and infrastructure improvements.
• Ensure secure and reliable communication systems.

Software & Application Support

• Install, configure, and maintain business software applications.
• Assist with software updates, patches, and upgrades.
• Support enterprise systems and productivity tools.
• Coordinate with vendors for software licensing and support.
• Ensure application performance and user satisfaction.

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Cybersecurity & Data Protection

• Implement IT security best practices.
• Monitor systems for security vulnerabilities and threats.
• Support data backup and disaster recovery processes.
• Assist with access control management and user permissions.
• Promote cybersecurity awareness among employees.

Database & System Administration

• Support database maintenance and data integrity processes.
• Assist in managing user accounts and system permissions.
• Monitor server performance and storage utilization.
• Generate technical reports and system documentation.
• Support system upgrades and migration projects.

IT Project Support

• Participate in technology implementation projects.
• Assist with digital transformation initiatives.
• Support testing and deployment of new IT solutions.
• Coordinate with internal departments and external vendors.
• Contribute to process improvement and automation initiatives.

Educational Requirements

Minimum Qualification

• Diploma in:
  • Information Technology
  • Computer Science
  • Software Engineering
  • Information Systems
  • Network Administration
  • Related Technology Discipline

Preferred Qualifications

• Bachelor’s Degree in IT, Computer Science, or related field.
• Professional IT certifications will be an added advantage.

Experience Requirements

Essential Experience

• 3–5 years of professional experience in:
  • IT Support
  • Network Administration
  • System Administration
  • Technical Support Services
  • Software Support
  • Infrastructure Management

Preferred Industry Experience

Experience working in:

• Software Companies
• IT Services Firms
• Technology Startups
• Digital Solutions Providers
• Corporate IT Departments
• Managed Service Environments

Professional Certifications (Preferred)

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft Certified Professional (MCP)
• Microsoft Azure Fundamentals
• Cisco Certified Network Associate (CCNA)
• ITIL Foundation
• Google IT Support Certification
• Cybersecurity Certifications

Technical Skills

• Technical Troubleshooting
• Network Administration
• Windows and Linux Systems
• Cloud Computing
• Cybersecurity Fundamentals
• Database Management
• IT Infrastructure Support
• Software Installation and Maintenance
• Server Administration
• Active Directory Management
• Helpdesk Operations
• Backup and Recovery Procedures
• Hardware Support
• System Monitoring
• IT Documentation

Soft Skills & Competencies

• Strong Problem-Solving Ability
• Excellent Communication Skills
• Analytical Thinking
• Customer Service Orientation
• Time Management
• Attention to Detail
• Team Collaboration
• Adaptability
• Organizational Skills
• Initiative and Accountability
• Ability to Work Under Pressure

Training & Career Development

CUBE-CONNECT supports professional growth through various learning opportunities, including:

• Advanced Technical Support Training
• Cybersecurity Awareness Programs
• Cloud Computing Workshops
• Network Administration Training
• IT Infrastructure Certifications
• Software Systems Training
• Leadership Development Programs
• Project Management Fundamentals
• Emerging Technology Seminars

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Salary & Benefits

Compensation

Salary: Competitive and based on qualifications, certifications, technical expertise, and professional experience.

Benefits May Include

• Performance-Based Incentives
• Professional Certification Support
• Career Development Opportunities
• Paid Annual Leave
• Technology Training Programs
• Health and Wellness Benefits
• Exposure to Innovative Software Projects
• Long-Term Career Growth Opportunities

Why Join CUBE-CONNECT?

Working with CUBE-CONNECT provides an opportunity to contribute to innovative technology projects while building expertise in:

• Software Systems Management
• IT Operations
• Network Engineering
• Cybersecurity
• Cloud Technologies
• Infrastructure Support
• Digital Transformation
• Technical Project Delivery
• Enterprise Technology Solutions
• Information Systems Management

Application Information

Position: IT Executive
Company: CUBE-CONNECT
Location: Sierra Leone
Employment Type: Full-Time
Experience: 3–5 Years
Education: Diploma in Information Technology or Related Field
Industry: Software Development & IT Services

Qualified candidates with strong technical support, network administration, system management, and IT operations experience are encouraged to apply and join a growing technology-driven organization.