Retail Banking Relationship Manager Job Vacancy in Kambia, Sierra Leone – Banking/Finance

Job Description

Position: Retail Banking Relationship Manager

Company: Ecobank Sierra Leone

Location: Kambia, Sierra Leone

Experience: 5+ years in retail banking or relationship management

Education: Bachelor’s degree in Business Administration, Finance, or related field

Employment Type: Full-time

Industry: Banking/Finance

Department: Retail Banking

Salary: SSP 1,800,000 – SSP 2,500,000 per month

Vacancies:1

Company Overview

Ecobank Sierra Leone is a leading pan-African banking institution with a strong presence across the continent. Established in Sierra Leone in 1996, Ecobank has built a reputation for delivering innovative financial solutions, fostering economic growth, and supporting community development. The bank’s commitment to digital transformation, financial inclusion, and sustainable banking practices makes it a top employer for professionals seeking dynamic career pathways. As part of the wider Ecobank Group, the Sierra Leone subsidiary benefits from regional expertise, robust risk management frameworks, and a culture that values diversity, integrity, and customer‑centricity. Candidates joining Ecobank Sierra Leone will be part of a forward‑thinking team that drives growth in both urban and rural markets, contributing to the broader vision of a prosperous and inclusive Sierra Leone.

Job Overview

The Retail Banking Relationship Manager will play a pivotal role in expanding Ecobank’s footprint in the Kambia region. This position is responsible for acquiring new customers, deepening relationships with existing clients, and delivering a full suite of retail banking products and services. The role involves strategic outreach, personalized financial advisory, and proactive problem solving to meet the evolving needs of individuals, micro‑enterprises, and small businesses. By leveraging Ecobank’s digital platforms and community networks, the manager will enhance customer satisfaction, increase deposit balances, and drive loan portfolio growth. This opportunity offers a unique blend of sales, relationship management, and financial analysis, making it ideal for ambitious professionals eager to shape the future of banking in Sierra Leone.

Key Responsibilities

• Identify, prospect, and acquire new retail banking customers across Kambia and surrounding districts.
• Maintain and deepen relationships with existing clients, ensuring high levels of satisfaction and loyalty.
• Promote Ecobank’s product portfolio, including savings accounts, current accounts, personal loans, micro‑credit, and digital banking solutions.
• Conduct financial needs assessments and provide tailored advisory services to individuals and micro‑enterprises.
• Achieve monthly and quarterly sales targets for deposits, loan disbursements, and cross‑selling initiatives.
• Collaborate with branch staff, credit officers, and product specialists to deliver seamless service experiences.
• Monitor customer accounts for risk indicators and ensure compliance with regulatory and internal policies.
• Prepare and present regular performance reports to senior management.
• Participate in community outreach programs and financial literacy workshops to enhance brand visibility.

Required Skills

• Strong interpersonal and communication skills with the ability to build trust quickly.
• Proven sales acumen and a track record of meeting or exceeding targets.
• Deep understanding of retail banking products, credit assessment, and risk management.
• Excellent analytical abilities to evaluate customer financial profiles.
• Proficiency in digital banking platforms and Microsoft Office Suite.
• Ability to work independently while collaborating effectively with cross‑functional teams.
• Fluency in English and Krio; knowledge of local dialects is an advantage.

Education

A Bachelor’s degree in Business Administration, Finance, Economics, or a related discipline is required. Professional certifications such as CFA, CBA, or relevant banking qualifications are considered a plus.

Experience

Minimum of five (5) years of experience in retail banking, relationship management, or sales within the financial services sector. Experience in the Sierra Leone market or similar emerging economies is highly desirable.

Salary

The successful candidate will receive a competitive monthly salary ranging from SSP 1,800,000 to SSP 2,500,000, commensurate with experience and performance. A performance‑based bonus structure is also available.

Benefits

• Health insurance coverage for employee and dependents.
• Retirement savings plan with employer contributions.
• Paid annual leave and statutory holidays.
• Transportation allowance for field visits.
• Access to Ecobank’s digital learning platform and career development programs.

Training

• Comprehensive onboarding program covering Ecobank’s products, compliance standards, and customer service excellence.
• Ongoing professional development workshops on sales techniques, financial analysis, and digital banking tools.
• Mentorship opportunities with senior banking leaders.

Working Environment

The role is based in the Kambia branch office with a modern, collaborative workspace. Frequent travel to client sites and community events is expected, supported by a reliable transportation allowance. Ecobank promotes a culture of inclusivity, continuous learning, and work‑life balance, encouraging employees to contribute ideas and innovate.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their suitability for the role through our online portal at https://sierraleonejobsearch.com/. Applications will be reviewed on a rolling basis, and shortlisted applicants will be contacted for interviews.

Equal Opportunity Statement

Ecobank Sierra Leone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, religion, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.