Business Relationship Manager Job at Dulce Services (SL) Limited

Company: Dulce Services (SL) Limited
Industry: Property Management / Real Estate / Facilities Management
Location: Sierra Leone
Job Type: Full-Time
Department: Business Development & Client Relations
Employment Category: Property Management / Relationship Management
Experience Required: 2–3 Years
Education Required: Diploma

Dulce Services (SL) Limited is seeking a dynamic and professional Business Relationship Manager to strengthen client partnerships, improve tenant and stakeholder engagement, and support business growth within the property management sector. This opportunity is ideal for professionals with experience in property management, client relationship management, tenant relations, customer engagement, business development, real estate operations, facilities coordination, and account management.

This role offers excellent exposure to the growing real estate and facilities industry while helping maintain strong business partnerships and operational efficiency.

Candidates seeking updated real estate and management opportunities in Sierra Leone can also browse business relationship manager jobs in Sierra Leone for vacancies across property management, customer relations, administration, and operations.

Business Relationship Manager Job at Dulce Services (SL) Limited

Job Overview

The Business Relationship Manager will be responsible for building and maintaining positive relationships with clients, tenants, vendors, and business stakeholders. The successful candidate will support customer retention, business expansion, property service coordination, and client satisfaction while ensuring smooth communication between the company and its partners.

This role is suited for professionals experienced in property administration, customer relationship management, stakeholder engagement, business networking, leasing support, property operations, conflict resolution, and client account management.

Key Job Responsibilities (JD)

Client & Business Relationship Management

• Build and maintain strong professional relationships with property owners, tenants, vendors, and clients
• Serve as the key point of contact for customer inquiries and service-related concerns
• Improve client retention through excellent relationship management strategies
• Ensure customer satisfaction and service excellence across property portfolios
• Support tenant communication and stakeholder engagement initiatives

Property Management Support

• Coordinate with internal teams to ensure smooth property operations and maintenance services
• Assist in handling tenant requests, lease-related communication, and occupancy support
• Monitor service quality and property management standards
• Support vendor coordination and facilities management activities
• Ensure timely issue resolution for tenants and stakeholders

Business Development & Account Management

• Identify opportunities to improve customer engagement and grow business relationships
• Assist with marketing and promotional activities for property services
• Develop business networking opportunities to strengthen the company portfolio
• Maintain accurate customer records and relationship management reports

Customer Service & Complaint Resolution

• Address customer concerns and complaints professionally
• Escalate unresolved matters to management when necessary
• Maintain high-quality customer experiences and professional communication
• Ensure prompt follow-up on service delivery concerns

Professionals interested in business relationship manager jobs, property management careers, real estate jobs, customer service management, tenant management jobs, account manager roles, facilities management careers, leasing administration jobs, client service jobs, and business development positions may find this opportunity highly rewarding.

Educational Requirements

Applicants should possess:

• Diploma in Business Administration, Property Management, Real Estate, Customer Service, Marketing, Public Relations, or related discipline
• Additional certifications in property management, customer relationship management (CRM), sales, facilities management, or communication skills will be an added advantage

Experience Requirements

• Minimum 2–3 years of relevant experience in property management required
• Proven experience in tenant relations, client management, property administration, customer service, or stakeholder engagement preferred
• Experience working within real estate, facilities management, housing, commercial property, or hospitality environments is advantageous
• Strong understanding of customer satisfaction and relationship management principles

Candidates exploring broader East African property and management careers may also discover opportunities at business relationship manager jobs in Tanzania for openings in real estate, administration, and customer engagement.

Required Skills & Competencies

The ideal candidate should demonstrate:

• Strong business relationship and client management skills
• Excellent verbal and written communication abilities
• Strong negotiation and conflict resolution capabilities
• Customer-focused mindset with service excellence approach
• Good organizational and multitasking skills
• Problem-solving and decision-making abilities
• Professionalism and attention to detail
• Basic computer literacy and reporting skills

Salary & Benefits

Salary: Competitive / Negotiable (Based on qualifications and property management experience)

Additional Benefits May Include:

• Career development opportunities in property management and real estate
• Professional training in client relationship management and tenant services
• Exposure to commercial and residential property operations
• Growth opportunities in business development and facilities management
• Professional and supportive working environment

Candidates interested in international real estate and business management opportunities may also browse business relationship manager jobs in Tunisia for property management, administration, and customer service careers.

Training & Career Development

The successful candidate may receive professional training in:

• Property management operations and tenant coordination
• Business relationship and stakeholder engagement strategies
• Customer service excellence and complaint handling
• Real estate administration and leasing support
• Communication, negotiation, and conflict management
• CRM systems and property service reporting

Why Join Dulce Services (SL) Limited?

Working with Dulce Services (SL) Limited provides an excellent opportunity to grow professionally in property management, client relationship management, tenant engagement, real estate operations, facilities coordination, and business development. Employees gain valuable industry experience while contributing to customer satisfaction and operational excellence.

Application Process

Interested applicants should submit:

• Updated Curriculum Vitae (CV/Resume)
• Copies of diploma and educational certificates
• Supporting employment and experience documents
• Cover letter explaining suitability for the role

Only shortlisted candidates will be contacted for interviews and further recruitment stages.