Retail Operations Manager Job Vacancy in Kailahun, Sierra Leone – Retail

Job Description

Position: Retail Operations Manager

Company: Shoprite Holdings

Location: Kailahun, Sierra Leone

Experience: 5+ years in retail operations management

Education: Bachelor’s degree in Business Administration or related field

Employment Type: Full-time

Industry: Retail

Department: Operations

Salary: SSP 2,500,000 – SSP 3,500,000 per month

Vacancies:1

Company Overview

Shoprite Holdings is a leading international retail conglomerate with a strong presence across Africa, including a growing network of supermarkets and hypermarkets in Sierra Leone. Known for its commitment to quality, affordability, and community development, Shoprite has become a trusted brand for millions of shoppers. The company’s mission is to provide an exceptional shopping experience while fostering economic growth and job creation in the regions it serves. With a focus on sustainability, local sourcing, and innovative retail solutions, Shoprite continues to expand its footprint, offering diverse career pathways for ambitious professionals. As part of its strategic growth plan, Shoprite is investing heavily in the Eastern Province, and the new store in Kailahun will serve as a flagship outlet, creating numerous employment opportunities and contributing to the local economy.

Job Overview

The Retail Operations Manager will lead the day‑to‑day operations of the new Shoprite store in Kailahun, ensuring seamless execution of all retail functions, from inventory management to customer service excellence. This role is pivotal in driving sales performance, optimizing operational efficiency, and maintaining the high standards that define the Shoprite brand. The successful candidate will collaborate closely with cross‑functional teams, including merchandising, logistics, human resources, and finance, to deliver a superior shopping experience. This position offers a unique chance to shape the retail landscape in Eastern Sierra Leone, making a direct impact on community development and economic empowerment. For more details, visit our career portal.

Key Responsibilities

• Oversee all store operations, ensuring compliance with company policies, health and safety regulations, and local labor laws.
• Develop and implement sales strategies to achieve monthly and annual revenue targets.
• Manage inventory control processes, including stock replenishment, shrinkage reduction, and supplier coordination.
• Lead, coach, and evaluate a team of department managers and frontline staff, fostering a culture of high performance and customer focus.
• Analyze performance metrics and generate reports to inform strategic decisions and operational improvements.
• Coordinate with the marketing team to execute promotional campaigns and in‑store events that drive foot traffic.
• Ensure optimal store layout, visual merchandising, and product placement to enhance shopper experience.
• Handle customer escalations and resolve complaints promptly to maintain brand reputation.
• Collaborate with the finance department on budgeting, cost control, and profitability analysis.
• Maintain strong relationships with local suppliers and community stakeholders.

Required Skills

• Strong leadership and people‑management abilities with a track record of building high‑performing teams.
• Excellent analytical and problem‑solving skills, with proficiency in retail KPIs and data‑driven decision making.
• Effective communication and interpersonal skills, capable of engaging with diverse stakeholders.
• Proficiency in retail management software and Microsoft Office Suite.
• Ability to work under pressure, prioritize tasks, and meet tight deadlines.
• Deep understanding of retail best practices, supply chain dynamics, and customer service standards.

Education

A Bachelor’s degree in Business Administration, Retail Management, Commerce, or a related field is required. Relevant certifications in retail operations or supply chain management are advantageous.

Experience

Minimum of five (5) years of progressive experience in retail operations, with at least two (2) years in a supervisory or managerial role overseeing a multi‑department store. Experience in emerging markets or within the West African retail sector is highly valued.

Salary

The compensation package ranges from SSP 2,500,000 to SSP 3,500,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the remuneration structure.

Benefits

• Comprehensive health insurance for employee and dependents.
• Retirement savings plan with company matching contributions.
• Paid annual leave and statutory holidays.
• Employee discount scheme across all Shoprite stores.
• Transportation allowance and fuel reimbursement.
• Opportunities for career advancement and internal mobility.

Training

• Induction program covering company culture, policies, and operational standards.
• Ongoing leadership development workshops and retail management courses.
• Access to e‑learning platforms for continuous skill enhancement.
• Mentorship from senior executives within the regional retail network.

Working Environment

The role is based in a modern retail facility located in the commercial hub of Kailahun, offering a dynamic and collaborative workplace. Employees benefit from a supportive team atmosphere, state‑of‑the‑art technology, and a strong emphasis on safety and well‑being. Shoprite promotes a work‑life balance and encourages community involvement through corporate social responsibility initiatives.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their suitability for the role through the online application portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Shoprite Holdings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, religion, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.