Retail Store Operations Manager Job Vacancy in Freetown, Sierra Leone – Retail & Consumer Goods

Job Description

Position:Retail Store Operations Manager

Company:Shoprite Holdings Ltd

Location:Freetown, Sierra Leone

Experience:5+ years in retail operations management

Education:Bachelor’s degree in Business Administration, Retail Management or related field

Employment Type:Full-time

Industry:Retail & Consumer Goods

Department:Store Operations

Salary:SSP 1,200,000 – 2,000,000 per month

Vacancies:1

Company Overview

Shoprite Holdings Ltd is a leading African retail giant with a strong presence across the continent, including a flagship supermarket in Freetown. Established in 1979, Shoprite has built a reputation for offering quality products at affordable prices, fostering community development, and creating sustainable employment opportunities. As part of its expansion strategy, Shoprite is committed to delivering exceptional shopping experiences while supporting local suppliers and promoting economic growth in Sierra Leone. The company’s core values—integrity, customer focus, teamwork, and innovation—drive its operations and make it a top employer for those seeking dynamic career opportunities in the retail sector.

Shoprite’s commitment to excellence is reflected in its modern store formats, advanced supply chain systems, and robust employee development programs. By joining Shoprite, you become part of a vibrant team that values diversity, encourages continuous learning, and contributes to the nation’s economic development. This role offers a unique chance to shape the future of retail in Sierra Leone while advancing your professional growth.

Job Overview

The Retail Store Operations Manager will lead the day‑to‑day operations of Shoprite’s flagship store in Freetown, ensuring optimal performance, high customer satisfaction, and profitability. Reporting directly to the Regional Operations Director, you will be responsible for overseeing all store functions, including merchandising, inventory control, staff management, visual presentation, and compliance with health and safety standards. This pivotal role requires a strategic mindset, strong leadership skills, and a deep understanding of retail best practices.

As the operational leader, you will drive sales growth, manage budgets, and implement initiatives that enhance the shopper experience. You will collaborate closely with cross‑functional teams such as Marketing, Human Resources, Finance, and Supply Chain to align store objectives with corporate goals. Your ability to analyze performance data, identify improvement opportunities, and execute effective solutions will be critical to the store’s success.

Shoprite is actively hiring in Sierra Leone and encourages qualified candidates to explore this exciting opportunity. For more information about our company and other openings, visit our main website https://sierraleonejobsearch.com.

Key Responsibilities

• Lead and motivate a team of 80+ staff members, including department supervisors, sales associates, and support personnel.
• Develop and execute daily, weekly, and monthly operational plans to achieve sales targets and profitability.
• Monitor inventory levels, conduct regular stock audits, and coordinate with the supply chain team to ensure optimal product availability.
• Maintain visual merchandising standards and ensure the store layout enhances the customer journey.
• Implement and enforce health, safety, and security protocols in compliance with local regulations.
• Analyze sales data, customer feedback, and market trends to identify growth opportunities.
• Prepare and manage the store’s P&L statement, controlling expenses and maximizing margins.
• Recruit, train, and develop staff, fostering a culture of high performance and continuous improvement.
• Collaborate with the Marketing team to execute promotional campaigns and in‑store events.
• Ensure compliance with corporate policies, legal requirements, and ethical standards.

Required Skills

• Strong leadership and people‑management abilities.
• Excellent analytical and problem‑solving skills.
• Proficiency in retail management software and Microsoft Office Suite.
• Outstanding communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Customer‑centric mindset with a focus on service excellence.
• Knowledge of inventory control and supply chain processes.
• Strategic planning and budgeting expertise.

Education

A Bachelor’s degree in Business Administration, Retail Management, Commerce, or a related discipline is required. Relevant certifications in retail operations or supply chain management are advantageous.

Experience

Minimum of five (5) years of progressive experience in retail store management, with at least two (2) years in a supervisory or managerial capacity overseeing large‑format stores.

Salary

The successful candidate will receive a competitive monthly salary ranging from SSP 1,200,000 to SSP 2,000,000, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the compensation package.

Benefits

• Health insurance coverage for employee and eligible dependents.
• Retirement savings plan with employer contributions.
• Employee discount on store merchandise.
• Paid annual leave and public holidays.
• Professional development and training opportunities.

Training

• Comprehensive onboarding program covering store systems, policies, and brand standards.
• Leadership development workshops and mentorship programs.
• Continuous on‑the‑job training in merchandising, customer service, and loss prevention.

Working Environment

The role is based in a modern, fully equipped retail environment in the heart of Freetown. You will work in a collaborative, fast‑paced setting that values teamwork, innovation, and a strong customer focus. Shoprite provides a safe, inclusive workplace that adheres to all health and safety regulations.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their suitability for the role through our online portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews. For additional career resources, visit https://www.mauritiusjobsearch.com/.

Equal Opportunity Statement

Shoprite Holdings Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.