E‑commerce Operations Manager Job Vacancy in Kailahun, Sierra Leone – Retail

Job Description

Position: E‑commerce Operations Manager

Company: Jumia Sierra Leone

Location: Kailahun, Sierra Leone

Experience: 5+ years in e‑commerce operations, preferably in emerging markets

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type: Full-time

Industry: Retail

Department: Operations

Salary: SSP 2,500,000 – SSP 4,000,000 per month

Vacancies:1

Company Overview

Jumia Sierra Leone is a leading online marketplace that connects millions of consumers with a wide range of products, from electronics to fashion and household essentials. As part of the larger Jumia Group, which operates across Africa, the company is committed to driving digital transformation and fostering inclusive economic growth in Sierra Leone. With a strong focus on customer satisfaction, innovative logistics solutions, and secure payment systems, Jumia has become a trusted brand for both shoppers and sellers. The company’s presence in Sierra Leone supports the nation’s digital agenda and creates valuable career opportunities for local talent. This role contributes directly to the expansion of e‑commerce in the region, offering a dynamic environment for professionals seeking to make an impact in the retail sector. Keywords such as Sierra Leone Jobs, Jobs in Sierra Leone, Job Vacancy in Sierra Leone, Career Opportunities in Sierra Leone, Employment in Sierra Leone, and Hiring in Sierra Leone are integral to our recruitment strategy.

Job Overview

The E‑commerce Operations Manager will lead the end‑to‑end operational processes that ensure smooth order fulfillment, inventory management, and customer service excellence across Jumia’s platform in Sierra Leone. Reporting to the Regional Operations Director, you will collaborate with cross‑functional teams, including technology, marketing, and finance, to optimize workflows, improve delivery times, and enhance the overall shopper experience. For more information about Jumia’s mission and values, visit our website at https://sierraleonejobsearch.com/. This position plays a pivotal role in scaling our operations to meet growing demand while maintaining high standards of quality and efficiency.

Key Responsibilities

• Develop and implement operational strategies that align with Jumia’s growth objectives in Sierra Leone.
• Oversee daily order processing, ensuring timely picking, packing, and dispatch.
• Manage relationships with local logistics partners and negotiate service level agreements.
• Monitor inventory levels, coordinate with vendors, and reduce stock‑outs through accurate forecasting.
• Lead a team of operations supervisors, providing coaching, performance feedback, and career development.
• Analyze operational data to identify bottlenecks and implement continuous improvement initiatives.
• Ensure compliance with local regulations, health and safety standards, and company policies.

Required Skills

• Strong analytical abilities with proficiency in data‑driven decision making.
• Excellent leadership and people‑management skills.
• In‑depth knowledge of e‑commerce platforms, order management systems, and logistics processes.
• Effective communication and stakeholder management across multicultural teams.
• Problem‑solving mindset with a focus on operational efficiency.
• Fluency in English; knowledge of local languages is a plus.

Education

A Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related discipline is required. Advanced certifications such as PMP, CSCP, or a Master’s degree are advantageous but not mandatory.

Experience

Applicants must have a minimum of five years of experience managing e‑commerce operations or retail supply chains, preferably within emerging markets. Demonstrated success in scaling operations, managing cross‑functional teams, and delivering measurable performance improvements is essential.

Salary

The compensation package ranges from SSP 2,500,000 to SSP 4,000,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards structure.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Paid annual leave and public holidays in accordance with Sierra Leone labor law.
• Retirement savings plan with employer contributions.
• Employee discount on Jumia marketplace purchases.
• Opportunities for international exposure through regional projects.

Training

• Onboarding program that includes system training, company culture, and compliance.
• Continuous professional development workshops on logistics, data analytics, and leadership.
• Access to online learning platforms for skill enhancement.
• Mentorship program pairing new hires with senior leaders.

Working Environment

Jumia Sierra Leone offers a collaborative, fast‑paced work environment that encourages innovation and creativity. Our modern office in Kailahun is equipped with the latest technology, and we promote a culture of open communication, diversity, and inclusion. Employees enjoy a supportive atmosphere where ideas are valued and contributions are recognized.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on our website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Jumia Sierra Leone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, religion, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.